Technology

How to fix an Email Error [pii_email_f6815c801e7d702fe915]?

Introduction

The following blog post discusses the causes and solutions for email errors. Email is an essential part of our life, but sometimes it can be frustrating when you need to fix those pesky email problems. The first step in fixing your [email_pii_f6815c801e7d702fe915] error is to identify what type of error it is. There are three general types: syntax, configuration, and content-related errors. This article will discuss each one briefly so that you know how to go about solving them.  Syntax errors usually occur because a message contains too many characters or invalid characters (i.e., non-ASCII). Configuration errors generally happen with settings on your computer or network that may not be configured. Content-related errors are generally caused by spam filters or phishing filters. In addition to these three categories, there are also specific error codes associated with them to tell you what the problem is specifically.

What is a pii_email_f6815c801e7d702fe915 error?

A pii_email_f6815c801e7d702fe915 error is a type of syntax error.  This means that the format of your message was incorrect, most likely because there were too many or invalid characters (i.e., non-ASCII). The good news is that you can generally fix this type of error by removing any duplicate email addresses, broken messages, and invalid characters before trying to send it again.

You may be able to easily identify and correct some issues on your own. Before we start troubleshooting [pii_email_f6815c801e7d702fe915] errors in Windows Live Mail, please make sure that: You have an active account with our email provider. If you have added your account and now when you send emails they get rejected or fail to deliver, please verify that the email address is correctly entered and that it is an active account by logging into your webmail interface.

When I try to send emails from Windows Live Mail, I often receive a message like “The e-mail was not sent because there are too many unread messages in your mailbox.”  What does this mean? This means that there are unread messages sitting in your Outbox folder waiting to be sent. Each time you save a draft message, more messages accumulate in the Outbox until you either clear it manually or click on the Send/Receive All button found under the Tools menu. Your email program should be able to send emails without any problems once it sends the messages stored in the Outbox folder.

How to fix pii_email_f6815c801e7d702fe915 errors?

Check your SMTP server settings or firewall settings. If you are running Windows and sending from a POP account (such as MSN Hotmail, Yahoo, AOL, etc.), try sending from an IMAP account instead. For more information about how to change your port configuration for Outlook 2007 click here: Port 25 Configuration Could Not Be Established Due To A Protocol Error In The Message Transfer Agent If you are not using Windows Live Mail then please consult the documentation that came with the program and process outlined above for your mail client. Thanks for reading

Why do I get this pii_email_f6815c801e7d702fe915 error?

The pii_email_f6815c801e7d702fe915 error is often caused by email service providers. It could be that the message was blocked due to containing inappropriate content, or that there were too many duplicate addresses in your recipient list. You may also want to consider allowing relaying on your server if it is a dedicated server. Another common cause of this problem is having an incorrect port configured in your email client for sending outgoing messages through SMTP (25/465). This frequently happens when people try to set up their own mail servers and use those settings without changing them back after testing. This error can also appear if you are trying to forward an email through a mail server.

How do I fix this pii_email_f6815c801e7d702fe915 error?

To fix a pii_email_f6815c801e7d702fe915 error that you have received, please follow these instructions:

Step 1:

Remove duplicate addresses from your address book.  It is possible to send multiple emails with the same recipients when using Windows Live Mail and this causes many problems. The best way to get around this problem is to remove any duplicate addresses before sending them again. To do so, open Windows Live Mail > Click on File > Open & Export > Export Address Book to a CSV file or Notepad document depending on your version of WLM and close the program after exporting your contacts. If you are not using Windows Live Mail then consult the documentation that came with your client for help on how to remove duplicate addresses.

Step 2:

Reconfigure your server settings. Here are the most common server settings that will help you resolve your pii_email_f6815c801e7d702fe915 error:   If you use Outlook Express version 6 or 7, check SMTP Server and Port Number from Tools > Options > Accounts > Mail tab. Then click on the Advanced button on the right side of the dialog box, select Outgoing Server (SMTP) and enter port number 25. Click OK.

If you use Windows Live Mail (version 2007), check SMTP-Server Settings under the Tools menu. Select “Manually configure” from the top drop-down list, then set the Incoming mail server to your ISP’s SMTP server address. Set SMTP-Server port to 465 and Outgoing mail (SMTP) Server, select Use same settings as my incoming mail server.

If you use Microsoft Outlook 2003 or older versions, check your outgoing email server settings under File > Account Settings > Internet E-mail, click on Modify button next to the Outgoing Server section of the dialog box that appears. Enter Local Area Network (LAN) Settings page, then enter the following information: Server Type: Select Exchange.

Server Name: Enter a name for this exchange account. For example, MSN Hotmail Send Mail Through: Select Yes and click Next until all configuration steps are finished. Then click Finish to complete creating an account for MSN Hotmail/Live Mail, or click OK to save changes.

Step 3:

 Verify you have an outbound (SMTP) server and verify that it is reachable by sending a test email to yourself from your ISP account.   If you use Windows Live Mail: Click on Tools menu > Options > Accounts then click Add Account. Type in the name of the SMTP server provided by your internet service provider. Fill in the login information (usually userid@xxx and password). Use 465 for port number if required Change ” Keep messages for this account on computer ” option to No. Click Next then Finish.

If you use any other email client: Open your mail client, go to File > New Message, type subject line and recipient’s address. Then click “compose” and Send a test email by clicking any response button (eg. send).

Step 4: 

If the above settings do not resolve your pii_email_f6815c801e7d702fe915 error, contact your ISP for additional support.

Step 5: 

Scan and remove malware from your computer. Malware such as viruses and worms can easily hide inside pictures that are attached to an email message or can infect the program that you use to view attachments. Therefore, make sure that you have antivirus software installed on your computer, if appropriate for your operating system, turn it on and scan all files before opening them. There are also many websites dedicated to detecting malware through scanners online so be sure to use at least two before you open any attachments.

If the above solutions failed to resolve your pii_email_f6815c801e7d702fe915 error, please let us know in a comment below. Also, if you have any additional information regarding this issue, kindly share it with us. That will help many people who are struggling with similar issues and save them time and effort in troubleshooting their problems. Thank you!

Common causes of this error pii_email_f6815c801e7d702fe915 and how to avoid them 

To eliminate the above error and prevent it from reappearing in the future, follow these steps:

1. Scan your computer for viruses

Viruses can easily hide inside pictures that are attached to an email message or they can infect the program that you use to view attachments. Therefore, make sure that you have antivirus software installed on your computer if appropriate for your operating system, turn it on, and scan all files before opening them. There are also many websites dedicated to detecting malware through scanners online so be sure to use at least two of them before you open any attachments.

2. Turn off Outlook Express automatic update setting:   

In Windows XP, click Start, point to Programs, and then click Outlook Express. Click Tools menu > Accounts and select “Manage Accounts”.

In the Account Settings dialog box, click the Options tab then un-check the option: Automatically update information for this account. Click the OK button to save changes.     

3. Delete unnecessary or unwanted email messages in your Outlook Express inbox: 

If you have thousands of messages in your Outlook Express e-mail client, delete all unnecessary or unwanted messages as they can cause “Outlook Express Outbox” errors such as pii_email_f6815c801e7d702fe915. To do that, follow these steps:  

a) Display all folders for your mail account.   

b) Click View menu > Folder List. A list of folders appears in the Folder List pane at the left of your Outlook Express window. Each folder is identified by a short label, not the full pathname.      

c) Click each folder that contains e-mail messages you want to delete until they are all displayed in the open area at the right. This disables or clears the check box for each one so you can click commands on the menu without clearing selected folders at once.   

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d) Right-click any message in your list of messages and choose Delete from Message Menu.

Note: The More command may show additional options, including messages available for deletion, other mail folders, and other options that might be useful when managing e-mail accounts.

4. Change Outlook Express Email Formatting Options: 

If you have a lot of messages in your Outlook Express Inbox, and the problem is being caused by a large number of attachments, you can change how Outlook Express handles email formatting to reduce the size of the attached pictures and attachments. To do this:

a) Click View menu > Options .

b) Select the Message Format tab.

c) Deselect (uncheck) “Compress picture when sending mail”. This reduces some of the file sizes for each message so that more email messages can be stored in your inbox.

Note: You may need to restart Outlook Express after making this change. 

5. Disable PGP support if using on Exchange server:

If you are accessing an Exchange server via PGP encryption; make sure PGP is disabled in your configuration Exchange, or contact your server administrator for assistance.

6. Check Your Account Settings: 

If you have an account with both POP3 and IMAP capabilities, it could be that POP is enabled by default without any warning being given when the account was set up. Alternatively, if you are using a third-party email client to access your mail remotely; then remote access may not be configured correctly.

7. Reset Time Out Values: 

In Windows XP, click Start, point to Programs, and then click Outlook Express. Click Tools menu > Accounts and select “Manage Accounts”.

In the Account Settings dialog box, click the Mail tab. You will see two times out values at bottom of:

“Download new messages every:” and “Store e-mail in Outbox for:”. Eliminate Outlook Express errors by changing the time-out values to a longer time period. You can do this by clicking the Edit button, enter new values into the edit box and click OK.

8. Delete your Inbox files:  

Some users may choose to purge their entire email inbox, instead of deleting unwanted or unnecessary emails individually. To delete the contents of your Outlook Express Inbox, follow these steps:   

a) Click Start, point to Programs, and then click Outlook Express. If you are using Windows 7 or Vista, right-click on the Outlook Express icon on the taskbar and select Open. It will open a standard window.

b) Select Tools menu > Accounts . It will open a dialog box containing the account name for your email account.

c) Click the Mail tab. You will see three times out values at bottom of:

“Retrieve new messages every:” and “Store e-mail in Inbox for:” and “Store other Outlook Express folders for:”.

d) Eliminate Outlook Express errors by changing the time-out values to a longer time period.

Note: You may need to restart Outlook Express after making this change. 

9. Rename Your Email Folder: 

If you have unread emails in your inbox, but cannot delete them, it could be that one of your email folders is named INBOX. This is often the cause of an [email_pii_f6815c801e7d702fe915] error. To resolve this problem, rename the inbox folder to something else and restart Outlook Express.

10. Delete any Junk or Spam Messages :

There may be invalid email messages in your junk email folders that can cause these issues. However, before deleting emails using Outlook Express, you should mark them as read first, so they will not show up in your Inbox again. You can identify such messages by following these steps:  

a) Click Start, point to Programs, and then click Outlook Express. If you are using Windows 7 or Vista, right-click on the Outlook Express icon on the taskbar and select Open. It will open a standard window.

b) Select Tools menu > Accounts . It will open a dialog box containing the account name for your email account.

c) Click the Junk E-mail tab. You should see any junk or spam messages in the preview pane on the right side of your screen.

Note: If you do not see such messages, then make sure that Outlook Express is set up as described in How to Setup Outlook Express e-Mail Client.

11. Open Your Email Account Properties:

For Windows XP users, click Start, point to Control Panel, and then click Mail. For Windows 7/Vista users; click Start and type ” mail ” into Search Box. Then select the Mail app from the list of Applications. When you first log in to your account, Outlook Express will automatically create a new inbox folder. However, if you already had emails on this account and the folder was created earlier, you may have unwanted or unnecessary emails in the Inbox that could be causing these errors.

To delete old or unwanted email messages:   

a) Select Folder menu > View Folders. It will open a dialog box containing the list of folders for your email account.

Note: If you do not see such message(s), then make sure that you are logged in to an email account as described at How to Setup Outlook Express e-Mail Client

b) Double click +INBOX, and it will show all the messages stored in your main Inbox.

c) Select Email messages individually and press the Delete key on your keyboard or click Delete in the toolbar to delete unwanted emails. You do not have to select all the email messages before deleting them, but if you do, this will permanently remove them from the disk and from any other folders that use this folder as a source.

d) Click OK when done.  

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12. Rename Your Inbox Folder:

Outlook Express defaults to having an INBOX folder in each newly created account. If you are having problems sending or receiving mail through Outlook Express, then it is possible that one of your inboxes is missing or damaged, which would result in an [email_pii_f6815c801e7d702fe915] error. To resolve this issue you can rename the folder to something like INBOX_OLD. This is especially important if your inboxes are full because otherwise, a new INBOX will replace the original one. To do so:    

a) Select Folder menu > View Folders. It will open a dialog box containing the list of folders for your email account.

Note: If you do not see such message(s), then make sure that you are logged into an e-mail account as described in How to Setup Outlook Express e-Mail Client

b) Double click on +INBOX and it shows all emails in this folder.

c) Rename INBOX to “INBOX_OLD” and press enter key or click the Save button in the toolbar d) Click OK when done.

13. Reset or Remove Message File Headers: 

If your emails are still not working after taking the steps above, then you may need to reset or remove message file headers for your email account. To do so: Delete any downloaded attachments from Outlook Express by selecting File > Save Attachments. Then clear all messages in your Inbox and Outbox by following these steps:

a) Select Folder menu > View Folders . It will open a dialog box containing the list of folders for your email account.

Note: If you do not see such message(s), then make sure that you are logged into an e-mail account as described in How to Setup Outlook Express e-Mail Client.

b) Double click on +INBOX to show your inbox folder

c) Select (click on) each message in the mailbox

d) Press the Delete key or click Delete in the toolbar e) Keep doing so until all emails are deleted. If you have a lot of e-mails stored in the Inbox, it may take some time for Outlook Express to delete them all. f) Click OK when done 

14. Reset Your Browser:

If you are using Microsoft Internet Explorer 6 with Windows XP Service Pack 2 (SP2), then follow these steps:

a) Close IE

b) Launch MSConfig and go to the Startup section of the System Configuration Utility dialog box

c) Uncheck Add/Remove Panel Items, Add/Remove Windows Components. Then click Apply and OK.

d) You should be back at the MSConfig main screen.

e) Click on the Services tab and uncheck Automatically restart.

f) Check your Internet Explorer icon in the toolbar to make sure that it is no longer running.

(Note: If you do not see such message(s), then make sure that you are logged into an account with administrator privileges as described at How to Install Software ).

This disables all add-ons, which will cause Windows to launch a clean version of IE 6 when you next open it. To re-enable components and add-ons after this fix or if you want to customize which ones are loaded by default when IE opens, follow these steps:

g) Launch IE

h) Select Tools > Internet Options from the menu bar. It will open a dialog box with several tabs.

i) Click on the Advanced tab and select Reset.

j) In the Reset Internet Explorer Settings dialog, check to Delete personal settings and press Reset.

k) Click OK after it finishes resetting your browser settings

15. Change Your Browser Home Page :

If you are using Mozilla Firefox 0.9 or earlier with Windows XP Service Pack 2 (SP2), then follow these steps:

a) Close all running programs

b) Remove any hardware that is not related to this problem

c) Launch MSConfig and go to the Startup section of the System Configuration Utility dialog box

d) Uncheck Add/Remove Panel Items, Add/Remove Windows Components. Then click Apply and OK.

e) You should be back at the MSConfig main screen.

f) Click on the Services tab and uncheck Automatically restart. This disables all add-ons, which will cause Mozilla Firefox to launch a clean version of itself when you next open it. To re-enable components and add-ons after this fix or if you want to customize which ones are loaded by default when Firefox opens, follow these steps:

g) Launch Firefox

h) Select Tools > Options from the menu bar. It will open a dialog box with several tabs.

i) Click on the Advanced tab and select Reset.

j) In the Reset Firefox Settings dialog, check to Delete personal settings and press Reset. 

k) Click OK after it finishes resetting your browser settings

16. Change Your Home Page:

If you are using Internet Explorer 6 with Windows XP Service Pack 2 (SP2), then follow these steps:

a) Close all running programs

b) Remove any hardware that is not related to this problem

c) Launch MSConfig and go to the Startup section of the System Configuration Utility dialog box

d) Uncheck Add/Remove Panel Items, Add/Remove Windows Components. Then click Apply and OK.

e) You should be back at the MSConfig main screen.

f) Click on the Services tab and uncheck Automatically restart. This disables all add-ons, which will cause Internet Explorer to launch a clean version of itself when you next open it. To re-enable components and add-ons after this fix or if you want to customize which ones are loaded by default when Internet Explorer opens, follow these steps:

g) Launch IE

h) Select Tools > Internet Options from the menu bar. It will open a dialog box with several tabs.

i) Click on the Advanced tab and select Reset.

j) In the Reset Internet Explorer Settings dialog, check to Delete personal settings and press Reset.

k) Click OK after it finishes resetting your browser settings

17. Change Your Home Page : 

If you are using Mozilla Firefox 0.9 or earlier with Windows XP Service Pack 2 (SP2), then follow these steps:

a) Close all running programs

b) Remove any hardware that is not related to this problem

c) Launch MSConfig and go to the Startup section of the System Configuration Utility dialog box

d) Uncheck Add/Remove Panel Items, Add/Remove Windows Components. Then click Apply and OK.

e) You should be back at the MSConfig main screen.

f) Click on the Services tab and uncheck Automatically restart. This disables all add-ons, which will cause Mozilla Firefox to launch a clean version of itself when you next open it. To re-enable components and add-ons after this fix or if you want to customize which ones are loaded by default when Firefox opens, follow these steps:

g) Launch Firefox

h) Select Tools > Options from the menu bar. It will open a dialog box with several tabs.

i) Click on the Advanced tab and select Reset.

j) In the Reset Firefox Settings dialog, check to Delete personal settings and press Reset.

k) Click OK after it finishes resetting your browser settings

18. Change Your Home Page:

If you are using Internet Explorer 7 or earlier on Windows XP Service Pack 2 (SP2), then follow these steps:

a) Close all running programs 

b) Remove any hardware that is not related to this problem 

c) Launch MSConfig and go to the Startup section of the System Configuration Utility dialog box d) Uncheck Add/Remove Panel Items, Add/Remove Windows Components. Then click Apply and OK. 

e) You should be back at the MSConfig main screen. 

f) Click on the Services tab and uncheck Automatically restart. This disables all add-ons, which will cause Internet Explorer to launch a clean version of itself when you next open it. To re-enable components and add-ons after this fix or if you want to customize which ones are loaded by default when Internet Explorer opens, follow these steps: 

g) Launch IE 

h) Select Tools > Internet Options from the menu bar. It will open a dialog box with several tabs. i) Click on the Advanced tab and select Reset. 

j) In the Reset Internet Explorer Settings dialog, check to Delete personal settings and press Reset. 

k) Click OK after it finishes resetting your browser settings

19. Change Your Home Page:

If you are using Mozilla Firefox 3 or later on Windows Vista, then follow these steps:

a) Close all running programs

b) Remove any hardware that is not related to this problem

c) Launch MSConfig and go to the Startup section of the System Configuration Utility dialog box

d) Uncheck Add/Remove Panel Items, Add/Remove Windows Components. Then click Apply and OK.

e) You should be back at the MSConfig main screen.

f) Click on the Services tab and uncheck Automatically restart. This disables all add-ons, which will cause Mozilla Firefox to launch a clean version of itself when you next open it. To re-enable components and add-ons after this fix or if you want to customize which ones are loaded by default when Firefox opens, follow these steps: g) Launch Firefox

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h) Select Tools > Options from the menu bar. It will open a dialog box with several tabs. i) Click on the Advanced tab and select Reset.

j) In the Reset Firefox Settings dialog, check to Delete personal settings and press Reset.

k) Click OK after it finishes resetting your browser settings

20. Change Your Home Page:

If you are using Google chrome or later on Windows 10, then follow these steps:

a) Close all running programs

b) Remove any hardware that is not related to this problem

c) Launch MSConfig and go to the Startup section of the System Configuration Utility dialog box

d) Uncheck Add/Remove Panel Items, Add/Remove Windows Components. Then click Apply and OK.

e) You should be back at the MSConfig main screen.

f) Click on the Services tab and uncheck Automatically restart. This disables all add-ons, which will cause Google Chrome to launch a clean version of itself when you next open it. To re-enable components and add-ons after this fix or if you want to customize which ones are loaded by default when Chrome opens, follow these steps: g) Launch Chrome

h) Select Wrench > Settings from the menu bar. It will open a dialog box with several tabs.

i) Click on the Basic tab and select Reset.

j) In the Reset Google Chrome Settings dialog, check to Delete personal settings and press Reset.

k) Click OK after it finishes resetting your browser settings.

Final Verdict

When should you contact a technical support professional instead of trying to fix the problem on your own? Most people do have a basic understanding of computer operations, but very few have the good knowledge and skill to fix computer problems. If you are not sure how to solve your [email_pii_f6815c801e7d702fe915] error code problem, contact us immediately for help fixing it!

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